How We Do IT: Support and Computer Lifecycle Management for Extension

In this session, we will explore the comprehensive IT support process and computer lifecycle management strategies employed by the University of Illinois Extension IT team. Our team supports a geographically dispersed and diverse workforce, ensuring seamless operations and efficient technology deployment. Attendees will gain insights into our help desk coverage, the major tools we utilize, and our approach to deploying and supporting computers in the field. This session is designed for Extension IT professionals are looking to enhance their support processes and lifecycle management practices.